Satyr Bundle

I would have rated this much lower a few days ago. I received my first one without the arms and unattached to the base. I sent an email asking how to assemble the figure, pretty unsatisfied with the purchase. I promptly received an email in response explaining that this was to help with shipping and the fragility; the email explained that I should glue on the arms and the figure to the base. I did that just yesterday, and it worked well! Maybe two days after receiving the original email, I received another email stating that my order was being prepared. It said no charge and "customer requested preassembled". I assumed this would not make it before Christmas, so I went ahead and still worked on the one I had with the idea that my husband could know what the gift was and use the good one when it arrived. However, the pre-assembled figure arrived yesterday as well! Now he can choose whichever he likes. I am very impressed with the customer service. I didn't expect them to make a new one until I had tried gluing the first one and only if it didn't work. I would recommend adding short instructions and maybe a warning that they come disassembled for the sake of fragility. It ended up working well for me. I am thankful for a full and quick response to my issue, so five stars!

Overall great. The hands were a REAL PAIN to glue and set up right though, and there was a pretty big gap between the shoulders with how the arm had to be positioned to hold the flute correctly.